Responsible Gaming at kotagg — Play Healthy, Stay in Control

2. Recognizing the Signs of Risky Behavior

Recognizing the early signs of risky gaming behavior is an important step in protecting your wellbeing. Some indicators to watch out for include:

• Playing longer than planned or neglecting other important activities in order to play.
• Using money that should cover essential needs — such as food, bills, or loan repayments — to gamble.
• Feeling anxious, restless, or irritable when unable to play.
• Continuing to play in an attempt to "win back" money that has already been lost (chasing losses).
• Hiding your playing activity from family or people close to you.
• Feeling that gaming is the only way to feel happy or escape from stress.

If you recognize one or more of the signs above in yourself, we strongly encourage you to use the control features available in your kotagg account or seek help from a professional. Recognizing the problem early is far easier than dealing with greater consequences down the line.

3. Tips for Setting Time Limits & a Playing Budget

Playing responsibly starts with simple but consistent planning. Before you start playing at kotagg, consider the following steps to keep your experience enjoyable:

• Set a fixed budget: decide on the maximum amount in Rupiah (IDR) you are willing to spend on entertainment within a given period — for example Rp200.000 per week — and stick to that limit without exception.
• Set session time limits: decide how long you will play in a single session, for example a maximum of 1–2 hours. Use an alarm on your phone as a reminder.
• Avoid playing when you are not in a stable emotional state: avoid playing when you are stressed, frustrated, or in a poor emotional state, as decisions made in those moments tend to be irrational.
• Treat each session as a separate form of entertainment: the outcome of a previous session — whether a win or a loss — should not influence your decisions in the next session.

Staying disciplined with the budget and time limits you set for yourself is the key to keeping the game a source of enjoyment rather than stress.

4. Self-Control Features on the kotagg Platform

kotagg provides a number of practical features you can activate directly from your account settings to help you proactively manage your playing habits:

• Daily/weekly deposit limits: you can set a maximum deposit amount for a given period. Once the limit is reached, the system will block additional deposits until the next period begins.
• Playing break (Cooling-Off Period): this feature allows you to take a break from the platform for a set period — ranging from 24 hours to several days — without permanently closing your account. During the break period, access to games will be temporarily disabled.
• Self-Exclusion: if you feel you need a longer break or require stronger support, you can request self-exclusion to close your access to the kotagg platform for an extended period. This request is processed by the support team and cannot be reversed before the period ends.

To activate any of the features above, please contact our support team via live chat or email at [email protected]. Our team will assist you without judgment — because taking care of yourself is a step we fully respect.

5. Protection of Underage Players

kotagg strictly prohibits access to and use of the platform by anyone under the age of 18. Age verification is a mandatory part of the account registration process, and we reserve the right to request additional proof of identity at any time to ensure compliance with this policy. Any account found to be owned or used by an underage individual will be permanently closed.

For parents or guardians who share devices with children, we recommend enabling parental control features on those devices and ensuring that kotagg accounts cannot be accessed by minors. If you become aware of an underage user accessing this platform, please report it to our support team immediately.

6. Maintaining a Balanced Life

A balanced life is the foundation of lasting enjoyment. Online gaming — including sportsbook, casino, slots, and lottery on kotagg — should be one of many activities you enjoy, not the only one. Make time for exercise, spending time with family and friends, and pursuing hobbies and other positive activities.

If you notice that more and more of your time and thoughts are being consumed by gaming, take that as a signal to slow down. Taking a break is not a defeat — it is a sign of wisdom. kotagg fully supports your choice to step away and return to play with a clearer head at a later time, if and when you feel ready.

7. Seeking Professional Help

No one has to face this alone. If you or someone you know needs more support than the self-help features on the platform can provide, we encourage you to seek help from a professional. In Indonesia, a number of counseling and mental health support services are available, including services that address behavioral addiction issues.

The kotagg support team is also ready to help point you toward the right resources. You can reach us by email [email protected] or via live chat within the platform. Your conversations with our team are confidential and will not affect your account status. For more information about our services, visit the FAQ.